A new health and social care advice line has been be rolled out across Forth Valley to help older people remain well at home. It has been developed by NHS Forth Valley and its three council partners following feedback which highlighted that older people prefer to stay in their own homes.
The dedicated 24/7 phone line, which is known ALFY (Advice Line For You), is operated by experienced nurses who are able to listen to callers’ concerns and make sure they receive the right help and support. This could range from offering general reassurance and advice on a wide range of health issues, to signposting callers to relevant emergency social work, voluntary or local services. Staff are also able to book appointments to attend a rapid access frailty clinic at Forth Valley Royal Hospital where a number of tests or assessments can be carried out or arrange for a community nurse to visit an older person at home if required.
The service can be accessed by calling 01324 567247 is aimed at people aged 65 and over. It is estimated it could benefit around 54,000 older people in the Forth Valley area as well as friends, family members and other people who may care for them. NHS Forth Valley has also written to around 3,800 older people across Forth Valley who they think could particularly benefit from this new service.